Terms of Use

General

The following terms and conditions (henceforth referred to as the "Terms") govern all use of and orders placed on the IDAS website (www.idioidas.com) and through communication with IDAS Client Services via email or direct messaging (henceforth collectively, the "Site").

IDAS is a footwear brand operated by Leo Kong, an Italian-registered sole trader. These Terms form a binding agreement between you and Leo Kong (referred to "IDAS", "we", or "us").

Please read these Terms carefully before placing an order. By using the Site or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. We reserve the right to amend the Terms at any time. The version applicable to your order is the one in effect at the time of purchase - please refer to and save that version for your records.

We do not guarantee availability of all products displayed on the Site. All orders are subject to acceptance and stock availability. Orders may only be placed by individuals aged 18 and over.

Language

These Terms are published in English.

Placing An Order

By placing an order on the Site or through written correspondence with IDAS Client Services, you confirm that you have read and accepted these Terms.

Before finalising your purchase, you will be able to review your selections, confirm your details, and correct any errors. Please note that items in your cart are not reserved until your order is completed and confirmed via email. Inactivity or disconnection may result in loss of your cart contents.

Order Confirmation

Once you place an order, you will receive a confirmation email summarizing your order number, selected items, payment method, and delivery information. This email is a notification that we have received your order—not an acceptance of the contract.

Acceptance and Shipping Confirmation

Orders are accepted at our discretion. Once your order is processed and approved, you will receive a shipping confirmation email. Only upon sending this email is your order formally accepted and the contract concluded. Should any item be out of stock or unavailable, we will contact you directly to arrange a refund or alternative.

Colour Accuracy

We strive to present our products faithfully. However, due to screen calibrations, colors displayed online may differ slightly from physical items. IDAS is not liable for minor discrepancies in color perception.

Pricing

All prices shown on the Site include VAT (where applicable). Pricing may change over time, and IDAS is not bound by prices until an order has been accepted and a shipping confirmation issued.

If a pricing error is discovered prior to acceptance, we will notify you with the correct price and offer the option to proceed or cancel. If you have already paid and the order is cancelled, we will promptly issue a refund.

Delivery fees are inclusive in the prices shown, unless specified otherwise (will vary based on destination and selected shipping method).

Made-to-Order & Personalised Items

All made-to-order or personalised items are final sale and cannot be returned, refunded, or exchanged. These pieces are created individually and intentionally for each client, honouring the unique nature of craft. Lead times may be longer than standard production. You will receive both an order confirmation and shipping notice upon acceptance and fulfillment.

Payment Methods

We accept the following forms of payment:

Credit & Debit Cards: Visa, Mastercard, American Express.

Paypal:  Redirected securely to Paypal's platform for payment authorisation.

Bank Transfer: Where applicable, we may support direct transfer options.

Payments are securely processed using industry-standard encryption and security protocols. We reserve the righ tot cancel any order in the event that payment authorization fails.

For returning clients, you may securely save card details for future purchases when logged into your IDAS account.

Shipping

We aim to dispatch orders within 1-2 business days. Though certain items - particularly made-to-order pieces - will require extended lead times. During seasonal peaks or holidays, dispatch may be delayed up to 7 business days.

We ship exclusively with trusted couriers such as ***UPS or DHL***. All orders are trackable via your IDAS account or confirmation email. If we are unable to ship your order within 30 days, you are entitled to cancel your purchase and receive a full refund.

Right of Revocation

You have the right to revoke your order within 7 days of receiving your product. To do so, you must notify us in writing (email is sufficient) at: ***orders@idioidas.com***

Returned products must be unused and in original packaging. You are responsible for the cost of returning goods. We reserve the right to deduct from your refund any loss in value resulting from improper handling beyond what is necessary to assess the item's nature, quality, and function.

Exchanges

We offer exchanges for size (if available) within 7 days of delivery. Personalised and made-to-order products are not eligible for exchange.

Return & Exchange Process

Email ***orders@idioidas.com***

These Terms of Use were last updated on 23 May 2025.